Refund policy

Return & Refund Policy

At VEGAX, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing your order.

Returns

We do not accept returns for:

• Change of mind.
• Incorrect model, color, or design selected by the customer.
• Minor cosmetic differences caused by photography, lighting, or screen settings.
• Products that have been used, worn, resized, or damaged after delivery.

Replacement Eligibility

A replacement may be approved only if:

• You receive the wrong product.
• The product has a major manufacturing defect.
• The product is damaged during shipping.

Claim Process

To request a replacement:

• Contact us within 24 hours of receiving your order.
• Provide your order number.
• Share a complete unboxing video recorded from the moment the sealed package is opened.
• Provide clear photos of the issue.

Claims without an unboxing video may not be accepted.

Refunds

We generally do not offer refunds. If a replacement is unavailable, VEGAX may offer store credit or a refund at its sole discretion.

Return Shipping

Customers are responsible for return shipping charges unless the error was caused by VEGAX.

Order Cancellation

Orders may only be cancelled before shipment. Once shipped, orders cannot be cancelled.