Refund policy

Return & Refund Policy

At VEGAX, customer satisfaction is important to us. Please review the following policy before placing your order.

Returns & Replacements

We do not accept returns for:

  • Change of mind.
  • Incorrect model, color, or design selected by the customer.
  • Minor differences caused by photography, lighting, or screen settings.

A replacement may be requested if:

  • The wrong product was delivered.
  • The product has a major manufacturing defect.
  • The product was damaged during delivery.

Products that have been used, worn, resized, altered, or damaged after delivery may not be eligible for replacement.

Claim Process

Customers must contact VEGAX within 24 hours of receiving the order to report a damaged, defective, or incorrect product.

Please provide:

  • Your order number.
  • Clear photographs of the product and packaging.
  • A complete unboxing video, where available, showing the package from the time the sealed parcel is opened.

An unboxing video is strongly recommended as evidence for damaged, missing, or incorrect items and may be requested during the claim review.

Refunds

Where a refund is approved, VEGAX will confirm the refund amount and applicable refund method with the customer.

Approved refunds will be processed within 7 business days after the refund has been approved. The time required for the funds to appear in the customer's account may vary depending on the payment provider or bank.

If a replacement is available, VEGAX may offer a replacement instead of a refund for eligible claims.

Return Shipping

If the issue was caused by VEGAX, such as an incorrect product being sent, VEGAX will cover the applicable return shipping cost.

For other approved returns, the applicable return shipping arrangements will be communicated to the customer before the return is made.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible.

For cancellation requests, please contact vegaxwatches@gmail.com as soon as possible.

Contact

For return, replacement, or refund requests:

Email: vegaxwatches@gmail.com
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM PKT

VEGAX reserves the right to review each claim based on the condition of the product, evidence provided, and the circumstances of the claim.